The idea of our call centre, nicknamed 1cc (First Call Center) was conceived in 1998 during a trip to the Call Center Exhibition in Birmingham, UK. This led to us establishing our dedicated customer care management business to cater for our wide range of clients providing qualitative services with vital analysis and statistics for both in-bound and out-bound support.



At all our co-location call centres, the facilities include the Server rooms, Meeting rooms, training room, Agents workspaces, communal facilities, and toilets.



Best of Equipment



Utilizing 3CX application to drive our system, it runs the entire PABX solution routing calls to Agents, storing all calls, communication, and traffic information, providing the next-available-agent routing and various functions.



Multiple Solutions



Call Billing based on duration and distance can also be computed using the application. `We are also able to manage email support, social media, and instant messaging like WhatsApp.



We listen



We bespoke all our solutions towards our clients requirements and expectations





E.L.V. AT it's best



We cover the entire africa from nigeria